The rationale of Government 2.0 is listening to citizens. Government 2.0 should be the creation of citizens. In an effort to contribute to this creation process, David Osimo and others have launched “Co-Creating an open declaration on Public Services 2.0.” The objective is to generate a contribution to the future “Malmö Ministerial Declaration”, which will define the priorities eGovernment in the European Union for the coming years.
The rationale of the Government 2.0 is listening to citizens. Those who listen for the government are the civil servants. Redefining the role of the civil servant within the Government 2.0 will be one of its key enablers. Governments should take advantage in a more efective way of the potential of civil servants in policy-making and the design, development and service provision.
Unleashing the innovative force of civil servants requires:
- Changes in the workplace
- More flexible working timetable
- An effective internal knowledge management
- Flow and sinergies between internal and external knowledge
The latter is perhaps the most important. The Government 2.0 can only be build if there are synergies between the citizens (customers) and civil servants (suppliers). The other side of citizen-driven policies and services is an employee-centric Public Administration. The establishment of incentive policies for the participation of civil servants in the social networks where people discuss their ideas, is a key enabler of these synergies.